Questions & Answers
Are you really shipping my One Strap for FREE?
Yes! We’re going to cover all the costs of shipping your SBL One Strap. While we can’t cover the cost of any tax/duty that may be applied by your country (If applicable, this will be charged on delivery) we absolutely cover all the shipping costs - think of it as an early Christmas present from us!
The One Strap is shipped from our facility in North America (Delaware).
When will I get my One Strap?
Once your order is confirmed we’ll pick, pack and despatch in approximately 7 -10 days. After this, it can take up to 2 weeks for your strap to arrive (depending on your location) but typically it’s less than 5 working days. We’ll send you an email as soon as your One Strap is despatched and this will contain a tracking link.
How do I put it together?
In order to ensure your strap arrives in perfect condition and to prevent any unnecessary creases in the leather, we have shipped in in two separate parts. This allows you to find the perfect length right from the beginning. Take a look at the video above for full instructions.
Can I use Strap Locks?
The One Strap can be used with conventional strap buttons and most popular strap locks (Schaller, Dunlop) without any modification.
How long is the One Strap?
The One Strap is 3.75 at the widest point and extends from 37.5 inches - 51 inches. We include 3 ‘keyholes’ at the tailpiece to allow perfect adjustment
Can I cancel my order?
We are able to cancel unshipped orders. After an order has shipped you will need to contact us.
What if I don’t like the Strap or need to return it?
Hey… it happens! We want to make sure you’re completely happy with your purchase. If, for any reason you decide it’s not for you within 30 days of purchase simply return it to us and we’ll give you a full refund. Outside of 30 days, please contact us before returning.
What if there’s a problem with my One Strap?
If your One Strap arrives and there are any problems please contact us and we’ll fix or replace. The One Strap comes with a non-transferrable 2-year limited warranty from date of delivery and covers all materials and workmanship.
If you have any questions that are not answered in the video above or the FAQ please contact us and we’ll help you out!